Privacy Policy

Effective Date: 1st July 2025  

At Medal Equipment, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website: www.medalequipment.com. 

 

1. Information We Collect 

When you visit or interact with our site, we may collect: 

  • Personal Information: Name, email address, phone number, shipping and billing addresses. 

  • Order & Payment Information: Products purchased, order history, payment method (card details are processed securely and never stored). 

  • Device & Technical Data: IP address, browser type, pages visited, and time spent on the site, collected via cookies and analytics tools. 

  • Communication Data: Inquiries, customer service interactions, or contact form submissions. 


2. How We Use Your Information 

We use your data to: 

  • Process orders and deliver products 

  • Improve website experience and customer service 

  • Send order updates, promotions, or newsletters 

  • Detect and prevent fraud or abuse 

  • Comply with legal requirements 

You may opt out of promotional emails at any time using the unsubscribe link. 


3. Sharing Your Information 

We do not sell your data. We may share information with: 

  • Trusted service providers for payment processing, shipping, marketing, and technical support 

  • Legal authorities, if required by law 

All partners are contractually obligated to maintain the confidentiality and security of your data. 


4. Cookies & Analytics 

We use cookies to: 

  • Enhance your browsing experience 

  • Remember preferences 

  • Track website performance 

You may disable cookies in your browser settings, though some features may not function as intended. 


5. Data Security 

We follow industry best practices to protect your information, including: 

  • SSL encryption 

  • Secure payment gateways 

  • Restricted access to sensitive data 

However, no system is completely immune to risks, and we recommend using strong, unique passwords. 


6. Your Rights 

You may request to: 

  • Access or correct your personal data 

  • Delete your account information (if not required for legal or order purposes) 

  • Opt out of marketing communications