Built to Last. Backed by Our Industry-Leading Warranty
Peace of mind for your kitchen with equipment engineered for uncompromising performance.
Your Coverage at a Glance
Our comprehensive warranty reflects our confidence in the quality and durability of Medal Equipment products.
Compressor Warranty 5 Years
Full coverage on all compressors for refrigeration units, ensuring long-term performance for your cooling equipment.
Parts & Labor 3 Years
Full coverage on all compressors for refrigeration units, ensuring long-term performance for your cooling equipment.
Service Standards
- 24/7 Technical Support
- 48-Hour Service Response
- Nationwide Certified Technicians
- Preventative Maintenance Plans
Peace of Mind Comes Standard
Our equipment is engineered for durability — and our warranty program ensures your investment is protected long after purchase.
“The warranty coverage from Medal Equipment gives our team total peace of mind. We know we’re backed by quality and long-term support.”
— Alyssa Morgan
Operations Manager – Houston
Frequently Asked Questions
Everything you need to know about our warranty coverage and service process.
What is covered under Medal Equipment’s warranty?
Medal Equipment provides a 5-year warranty on compressors and a 3-year warranty on parts and labor for all eligible products. This covers:
- Replacement or repair of defective parts due to manufacturing issues.
- Labor costs associated with repairing covered parts during the warranty period.
- Compressor repair or replacement if it fails under normal use within 5 years.
What is not included in the warranty?
The warranty does not cover:
- Normal wear and tear of components (door gaskets, light bulbs, handles, etc.).
- Damage caused by misuse, neglect, or improper installation.
- Faults resulting from unauthorized modifications or repairs.
- Damage due to power surges, water damage, or accidents.
- Consumables and cleaning-related items.
What voids the warranty?
Your warranty may be voided if:
- The equipment is installed by non-certified technicians.
- Non-genuine parts are used for repairs or maintenance.
- Regular cleaning and maintenance guidelines are ignored.
- The unit is moved or transported without following manufacturer instructions.
- Equipment is used outside its intended commercial environment.
How do I get service under warranty?
To request service:
- Record the model number, serial number, and date of purchase.
- Contact Medal Equipment’s Service Team or your authorized distributor.
- Provide a description of the issue and supporting documentation (proof of purchase).
- A certified technician will be dispatched or the unit will be arranged for service depending on the problem.
Who do I contact for warranty questions?
For warranty assistance, contact Medal Equipment’s Warranty Support Team:
- Phone: +44 XXX XXX XXXX
- Email: support@medalequipment.com
- Or contact your local authorized distributor.
Is the warranty transferable if I sell the equipment?
No. Medal Equipment warranties apply only to the original purchaser and are non-transferable to subsequent owners.
Does the warranty cover on-site service?
Yes. For covered parts and labor during the 3-year period, a certified technician will provide on-site service if necessary. The compressor warranty may require replacement through authorized service centers.